ArcAge Terms of Service and Rules of Conduct

Version 2026-10-17. By creating an account or playing ArcAge you agree to these terms. If you do not agree, do not register or play.

1. About ArcAge

ArcAge is a community-run fan project. It is not affiliated with, endorsed by or sponsored by XL Games, Kakao Games, Gamigo or any official ArcheAge publisher, nor with ArcheRage. "ArcheAge" and related names, logos and artwork belong to their respective owners. ArcAge is free to play; optional purchases are described in section 4 (Terms of Sale). The service is provided for entertainment and may change, pause or end at any time.

The development (dev.arcage.app) and test (test.arcage.app) environments are for testing. Their characters, items and progress may be reset or deleted at any time without notice. Progress is never carried between environments unless we announce otherwise.

2. Eligibility and your account

• You must be at least 13 years old. If you are under the age of majority where you live, a parent or guardian must agree to these terms on your behalf.
• Registration needs a valid e-mail address you control and acceptance of these terms, plus a personal invite code during the closed testing phases. Invite codes are single-use and may not be sold or traded.
• Each account belongs to one person. Do not share, lend, sell, buy or trade accounts or characters. One person may own no more than 3 accounts (see the multiboxing rule in section 5). You are responsible for everything done with your account; keep your password private and use one you do not use elsewhere.
• Staff will never ask for your password. Report anyone who does.
• We may refuse, suspend or close accounts that break these terms.
• Testing phases and registration: during Closed Alpha (25 testers), Closed Alpha 2 (50), Closed Beta (55) and Closed Beta 2 (80) accounts are by invite only, up to those totals. Open Beta lets anyone register for one month. After that, registration is closed except during windows we announce (for example a 7-day reopening or the 1.0 launch).

3. Virtual items and currency

Characters, items, gold, credits, land and every other in-game object are part of the service. They are licensed to you for personal use in the game only. You do not own them, they have no real-world monetary value, and they cannot be exchanged or redeemed for money from ArcAge or anyone else. No compensation is owed for resets, rollbacks, bans or shutdowns, except as section 4 says for purchases.

4. Terms of Sale and monetization policy

Closed testing is free: during Closed Alpha, Closed Alpha 2, Closed Beta and Closed Beta 2 nothing is sold and patron membership is free for every tester. Free patron status ends when Open Beta begins; from then on the products below are offered.

Purchases are optional and never required to play. They fund the hosting and development of ArcAge. By buying you confirm you are allowed to use the payment method, and that a parent or guardian has agreed if you are under the age of majority.

What we sell

Prices include any discount shown at checkout and may exclude sales tax or VAT, which is added where the law requires. We may change prices or products; a change never affects a purchase already completed, and a membership price change applies only from your next renewal after we give notice.

Patron membership

• A membership is bought in 30-day periods, for $5.00 or for 1,500 credits. Buying again before it ends adds another 30 days.
• Memberships do not renew automatically and nothing is charged without you paying an invoice; we e-mail a reminder a few days before a membership ends. No partial refunds are given for unused time.
• When a membership ends, patron-only benefits stop. Characters beyond the free slot limit are kept but cannot be played until you are a patron again or other characters are deleted.

Credits and credit boxes

• Credits are an in-game premium currency, used for patron membership and items offered in the in-game shop. Credits are a licence to use in-game content, not money, a deposit or stored value.
• Purchased credits are delivered as a credit box: an in-game item that can be kept, traded to other players, or listed and bought on the in-world Auction House for in-game gold, like any other tradable item.
• Opening ("unboxing") a credit box adds its credits to the account of the character who opened it. Once a box is opened its credits are bound to that account and can no longer be traded or transferred.
• Trading credit boxes is allowed only inside the game (direct trade, mail and the Auction House). Buying or selling credit boxes, credits, gold, items or accounts for real money or anything outside the game is real-money trading and breaks the rules in section 5.
• Credits and credit boxes have no cash value, are not refundable or exchangeable for money, and are lost if an account is closed for breaking these terms. Credits do not expire while the account remains open and the service operates.

Payment

• Payments are made in cryptocurrency through the checkout on our website. Prices are set in US dollars; the checkout shows the exact amount of cryptocurrency to send, which is fixed for the invoice's time limit (normally 15 minutes).
• Send the exact amount on the network shown, before the invoice expires. Network (miner/gas) fees are paid by you. A purchase is delivered once the payment is confirmed on the blockchain.
• Payments sent to the wrong network or address, after an invoice expired, or for the wrong amount may be unrecoverable. Contact us with the invoice number and we will do our best to deliver or refund the US dollar value, minus network fees, to an address you give us.
• Cryptocurrency transactions cannot be reversed. We never ask you to send cryptocurrency anywhere except an invoice created on our website, and staff never sell credits privately.

Delivery, refunds and disputes

• Credit boxes and memberships are delivered to your account right after payment. By completing the purchase you ask for immediate delivery and acknowledge that, where the law allows, you lose any right to withdraw from the purchase once delivery has started (for EU and UK consumers, the 14-day withdrawal right ends when the digital content is delivered).
• Purchases are otherwise final. We will refund a purchase that was never delivered, a duplicate charge, or where the law requires it. Contact us within 14 days at the address in section 12.
• If a payment is disputed or reversed instead of contacting us, the account may be suspended until it is resolved, and credits or items from the disputed purchase (or bought with it) may be removed.
• Development and test environments (dev.arcage.app, test.arcage.app) never take real payments; any credits there are test credits and are wiped with those environments.
• If ArcAge shuts down permanently, we will announce it at least 30 days in advance and stop selling credits and memberships immediately. Unused credits have no cash value and are not refunded, except where the law requires.

5. Rules of conduct

These rules apply in the game, on the website and in the ArcAge Discord server.

Respect other players

• No harassment, bullying, stalking, threats, or targeted abuse of any player or staff member.
• No hate speech or slurs, and no discrimination based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability or age.
• No sexual content involving minors, ever. No sexually explicit, graphic or shocking content in public channels.
• No sharing of anyone's personal information (doxxing), including real names, addresses, photos or account details.
• No encouraging self-harm or real-world violence.

Play fair

• No cheats, hacks, bots, automation, macros that play for you, speed or teleport tools, packet editing, memory editing or modified clients.
• No exploiting bugs. If you find a bug, duplication method or exploit, report it privately (Discord #bug-reports or a staff member) and do not use or share it. Reporting helps; abusing it gets you banned.
• No real-money trading (RMT): no buying or selling gold, items, credit boxes, credits, characters, accounts, land or services for money or anything outside the game. Credit boxes bought from ArcAge may be traded for gold inside the game (section 4).
• Multiboxing: you may own and play at most 3 accounts at the same time. The limit keeps labor regeneration, gathering and trade income fair, so accounts beyond it (including ones registered in a friend's or relative's name for you) are treated as abuse: the extra accounts are closed and gains made with them may be removed. The game allows at most 3 accounts logged in at once from one internet connection; if several people in your household play, ask staff in #support and we will make an exception. Every character on every account must be played by you in person; no automation, input broadcasting or software that controls several game windows at once.
• No ban or mute evasion with other accounts.

Keep the community clean

• No spam, flooding, advertising, or links to other servers, shops or services.
• No scams: honour the trades you agree to, and do not deceive players into giving away items, gold or account details.
• Character, guild and pet names must not be offensive, sexual, hateful, impersonate staff or real people, or contain personal information. Staff may rename them.
• Do not impersonate staff or claim to speak for ArcAge.
• PvP, piracy and theft are allowed where the game's own mechanics allow them; using third-party tools, exploits or out-of-game harassment to do them is not.
• Follow staff instructions during events, investigations and maintenance.

6. Enforcement

Staff decide how to apply these rules, case by case, considering how serious the conduct was and the player's history. Actions include a warning, a chat mute, removal of items or gold gained unfairly, a character rename, a temporary suspension, or a permanent ban. Severe breaches (cheating, RMT, doxxing, threats, sexual content involving minors) can lead straight to a permanent ban. We may keep chat and gameplay logs to investigate reports.

Appeals: open a ticket in the ArcAge Discord (#support) within 14 days. Be honest and civil; appeals made through harassment or alternative accounts are refused. The staff decision on appeal is final.

7. What you post

You keep ownership of what you write and upload (chat, names, screenshots, posts), but you give ArcAge permission to store, display and moderate it as needed to run the game and its community. Do not post anything you do not have the right to share. We may remove any content at any time.

8. Privacy

• What we collect: your e-mail address, account name, a salted password hash (never the password itself), the IP addresses you connect from, your invite code, when you accepted these terms, your purchase history (product, price, date, invoice and the paying transaction), and your in-game activity and chat.
• Why: to run your account and the game, verify your e-mail, prevent abuse and cheating, investigate reports, and contact you about your account.
• Sharing: we do not sell your information. We use a few service providers to run ArcAge, such as hosting, e-mail delivery, payment processing and bot protection (the captcha), and they process only what they need for that. We disclose information when the law requires it.
• Retention and deletion: we keep account data while your account exists and logs for a limited time. To have your account and personal data deleted, contact us from your registered e-mail address.

9. Ending your account

You can stop playing and ask us to delete your account at any time. We may suspend or end accounts that break these terms, and we may shut down ArcAge or any environment at any time.

10. No warranty, limited liability

ArcAge is provided "as is" and "as available", without warranties of any kind. It may contain bugs, lose data or be unavailable. To the fullest extent the law allows, the ArcAge team is not liable for any loss or damage arising from your use of the service, including lost progress, items or data.

11. Changes to these terms

We may update these terms. The version date at the top changes when we do, and you will be asked to accept the new version before you continue playing. If you keep playing after accepting, the new terms apply.

12. Contact

Questions, reports, refunds and data requests: the ArcAge Discord (#support) or support@arcage.app.